What if my order is damaged or stolen?

If your order arrives Damaged:

• Please contact the vendor from where the item was purchased.
• The vendor will determine if the item is eligible or approved to be replaced.
  • If eligible/approved for replacement but the vendor cannot fulfill the request, please contact help@keep.ks.gov to have the funds reinstated to your balance.

If your order is Stolen:

• Contact the vendor from where the item was purchased to confirm it was delivered
• File a police report
• Contact the carrier who delivered the item.
• File an insurance claim

Please see this article if your order is delayed.