What are the reasons for a claim to be rejected?

Your claim may have been rejected for one or more of the following reasons:

• Service dates were not eligible or not provided.
• Service/Good is not eligible for reimbursement.
• The service provider is not an eligible business or the claim was rejected by the organization.
• The educational or academic value of the provided service was not indicated.
• The invoice or receipt uploaded did not contain complete information. 
  • Please make sure that the invoice and/or receipt uploaded matches and confirms the details in your claim. 
    • The date of purchase
    • The date of service
    • The name of the parent and/or student 
    • The amount of sale
    • Payment status

For claims that are submitted to disburse funds to the parent/guardian directly, please be sure to upload proof of purchase, and not an unpaid invoice.

All rejected claims will include an email notification with the reason a claim was not approved.