Code of Conduct

Guidelines for KEEP Service Provider Behavior

Participating in KEEP assumes service providers (including their assigned representatives) and parents/guardians will abide by the following code of conduct. Service providers may request removal anytime by sending a request to qesp-help@keep.ks.gov. If a removal request is not received, participants are assumed to agree to these terms:

• All claims pending review by the service provider shall be approved or rejected within 10 business days of receipt so reimbursement can take place in a timely manner.
• Services provided for family members are not reimbursable within the KEEP.
• Service providers cannot apply for a KEEP grant for other families on their behalf.
• Service providers cannot submit claims on behalf of others.
• Service providers cannot provide kickbacks to other families or organizations for enrolling in the program and/or participating in services.
• Service providers should never give/request access to anyone else's KEEP account.
• Service providers that request information from families regarding participation in government support programs shall be removed from the program.
• Only approved and participating service providers may use the KEEP logo on their website or program materials.